Delivery Information

 

1.     DELIVERY

 

1.1.      Place of delivery

1.1.1.        Double Barrel only delivers Products within the Republic of South Africa.

1.1.2.        As Purchaser, you will be able to specify the place of delivery within South Africa, and the contact number(s) to be used in relation to the delivery, for each Order when you place such Order.

1.1.3.        Products will be delivered to the delivery address specified by you during the Order process and if nobody is at the address when the delivery is made, our courier will contact the mobile number you provided to us in the relevant Order and/or a notice of attempted delivery may be put through the letterbox. Our courier will attempt re-delivery one more time thereafter, but if delivery is again unsuccessful, it will be your responsibility to contact the courier company to either arrange that you collect the package from the courier’s nearest depot or to agree upon a new delivery date with the courier. If you have not contacted the courier within a reasonable time, then the package will be sent back to Double Barrel who will contact you via email to arrange a possible re-delivery at your expense. If attempted contact is unsuccessful within a reasonable period of time, Double Barrel will merely refund you.

1.1.4.        If anyone other than the purchaser is accepting delivery of the Products at the delivery address, they are presumed to be authorised to accept the Products on your behalf.

1.1.5.        We have outsourced all delivery and collection and, to the extent permitted by law, we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.

 

1.2.      Delivery time and delays

1.2.1.        We aim to deliver every standard delivery within 3 to 5 working days, but we cannot guarantee any firm delivery dates.

1.2.2.        Double Barrel may notify you of the dispatch of your Order via email (to the email address we have on record for you), summarising the Products sent and informing you of the tracking number so that you can track it on the relevant service provider’s Site.

1.2.3.        Deliveries are not done on weekends and public holidays. Our ability to deliver is also always subject to the availability of the Products and the supply of accurate delivery address details.

1.2.4.        Notwithstanding anything to the contrary contained herein, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

 

1.3.      Delivery Made

1.3.1.        Each delivery is deemed to have been made once the Product has been handed over to an individual at your chosen delivery address, including when this is done by the courier, as recorded in the tracking system used by the courier.

1.3.2.        It is your responsibility as Purchaser, to ensure that you or your intended gift recipient (if applicable) check the package upon arrival and make any reservations and claims which might appear to be justified, or even to refuse the package, if it is likely to have been opened or if it shows clear traces of damage. The aforesaid reservations and claims must be sent to the courier by registered letter (with acknowledgement of receipt) and a copy must simultaneously be sent to Double Barrel.